FAQ

"My Subscriptions" isn't on my Customer Portal. What can I do?

First, make sure to create your customer portal!

How to do this? Click on the person icon in the top, righthand order and select "Create Account".

Please note: In order to see your subscription details, you MUST create your customer account with the same email used to subscribe to Curls Monthly!

If you are still having issues, please fill out this contact form!

What happens if I don't immediately receive an email confirmation?

Be sure to check your junk or spam folders if you do not receive an email back in 24-48 hours! If you still have not received an email, please reach out via our contact form and we will be in contact!

How do I check my order status?

Login to your Customer Portal and you will see "Order History" that will detail the Order Number, Date of Purchase and Fulfillment Status. Once your shipping label has been printed, you will receive an email containing your tracking number (See: "How do I track my order?").

What will be in each mailer?

How do I track my order?

Once your shipping label has been printed, you will receive an email containing your tracking number for your V.I.P. (Very Important Package!).

Do I have to take a quiz to get a mailer for my unique hair?

Nope! Curls Monthly is all about trying new products, without the long-term time, cost or waste commitment! Each month, you will get hand-selected curl products to try on your unique head of hair. Trust us, you may be surprised which ones you fall in love with!

If I join Curls Monthly today, what box will I get?

If you join Curls Monthly today you will receive next month’s mailer. You must sign up by the last day of the month to get the next month’s mailer, otherwise you are prepaying for the following month.

Can I purchase more than one subscription?

Yes! If you are wanting to gift a subscription, see our gifting page.

If you are wanting to purhcase more than one subscription, you will need to do so in seperate transactions.

How do I cancel my subscription?

If you choose to cancel your Curls Monthly subscription, you may do so at any time by the second to last day of the month to end services immediately. If you do not unsubscribe by the second to last day of the month, you will be charged and receive the next mailer and will not receive any mailers or be debited after that. To cancel, login to your customer portal and select "My Subscriptions" to edit your current subscription.

How do I change my form of payment?

Login to your Customer Portal and click on "Manage my Subscription."

How do I change my shipping address?

To change your shipping address, please reach out via our contact form and we will be in touch within 24-48 hours!

How often/ when will I be billed?

You will be charged upon sign up for the following month’s box, then on the last day of every month ongoing.

Where do you ship to?

We are currently only shipping within the US, but working hard to expand our list of shipping countries!

When will you ship internationally?

We are hoping to be able to ship internationally soon!

To be kept in the loop on our international shipping timeline AND get first access when our international carts open, fill out this form here!

Is shipping free?

Shipping is free for all US orders.

When will I get my mailer each month?

Mailers will ship between the 2nd and 3rd week of every month.

Can I return or exchange my mailer?

All mailers will be final sale.

Am I eligible for a refund?

If you never receive your package due to USPS losing it, you may be eligble for a refund after proper steps are taken (ie. contacting USPS, checking leasing office/ mail room, etc.).

In addition, if your products are damaged beyond use for reasons other than freezing, melting, etc., you may be eligible for a refund or a reshipment of damaged products.

For both of the above instances, please reach out via our contact form with details.

If you do not change your address in time, you are not eligible for a refund. However, you will have the option to pay shipping costs to the location of your choice (US Only). By declining shipping costs, you are still not eligible for a refund.

What if my mailer gets lost, is stolen or arrives severely damaged?

If your mailer is lost, stolen or severely damaged we will refund your purchase upon review.

NOTE: Severe damage includes but is not limited to broken, busted or unusable products.