FAQ's & Contact

Frequently Asked Questions

Subscription FAQs

Curls Monthly is a curly hair subscription box that sends you the best brands on the market monthly so that you can find your perfect curly cocktail for a fraction of the price.

1. Take our Hair Finish™ Quiz - First, tell us your current hair stats and your hair goals so we can assign to you the perfect products from hundreds of curl brands every month based on your hair's needs. You have the option to skip the quiz and give us the answers if you already know them.

2. We Curate Your First Box - We take your quiz results to build a complete routine and handpick 5 products that work together for your specific curls (you can customize 3 of the 5 products)!

3. Optional: Add on the Free 21-Day Curl Reset Challenge - Unlock a 21‑day step‑by‑step routine that tells you exactly what to use each day from your box, plus added accountability, so you can jump-start your curl transformation.

4. Your Box Ships In 3–5 Business Days - Sit back while we pack and ship your first Curls Monthly box straight to your doorstep.

5. Enjoy Monthly Boxes + Curl Brain Support - Keep getting fresh, quiz-matched and customizable curl products every month and message your AI Curl Brain anytime for help using them.

If you ordered before 8/3/26: Yes. Each month you get five total products, and all of them are completely customizable.

If you ordered after 8/3/26:
Yes! Each month, you get five total products. Three are customizable, and two are mystery items.

Every month, you'll get recommended products for your hair type based on the hair finish quiz that you take before you check out. From there, you can customize the three items as you see fit. 

If you subscribed before 8/3/26, Your standard Curls Monthly subscription includes: 

5 Customizable Curly Hair Products Delivered to Your Door Every Month
The best curly hair products sent to you every month. You can choose from hundreds of products, and we add new ones all the time so you’ll always have something new to try. If you forget to choose or want us to choose for you, you'll automatically receive our "New Arrivals Mailer" every month! Our products are a mixture of trial size and full-size products.

Easy-to-Understand Guides and Videos
Owning products is one thing, but knowing how to use them is the real secret! Each product you get comes with instructions written by our curl coaches and a video guide- so you know exactly how to use it.

Exclusive Access to Curls Monthly HQ
This is your place to find everything about curly hair! You’ll get full routines, tips on frizz, travel guides, and more! All the info you need to make your curls amazing. Think of it as a digital library for curls!

Curl Expert in Your Pocket Instant access to our exclusive Curl Brain trained on the best methods to help you navigate your curl routine as you need it!


If you subscribed after 8/3/26, Your regular Curls Monthly subscription includes:

5 Curly Hair Products Delivered to Your Door Every Month
The best curly hair products sent to you every month. 3 are customizable, 2 are mystery items that are brand new to Curls Monthly. If you forget to choose or want us to choose for you, you'll automatically receive our picks for your hair type every month. Our products are a mixture of trial size and full-size products.

Easy-to-Understand Guides and Videos
Owning products is one thing, but knowing how to use them is the real secret! Each product you get comes with instructions written by our curl coaches and a video guide- so you know exactly how to use it.

The Curls Monthly Curl Journal
Document your wash days, refresh days, and everything in between. Upload before and after photos, log products, and other attributes like the weather so you can actually recreate those good wash days and ditch the bad ones.

Exclusive Access to Curls Monthly HQ
This is your place to find everything about curly hair! You’ll get full routines, tips on frizz, travel guides, and more! All the info you need to make your curls amazing. Think of it as a digital library for curls!

Curl Expert in Your Pocket Instant access to our exclusive Curl Brain trained on the best methods to help you navigate your curl routine as you need it!

We are primarily a trial-sized product subscription. This eliminates waste so you aren't left with a bunch of full-size products you don't like. However, we have many full-size options as well inside of our Curls Monthly Product Vault.

The photos of the products you see when you choose the products are they exact size you will be receiving. The ounces are listed in the product description!

Our number one cancellation reason is people "having too many products," so we wouldn't worry about getting too little ;)

After you take your Hair Finish™ Quiz, we will provide you with your first box product recommendations. You will then be able to choose and customize your box as well as customize it every month after as long as you're subscribed.

Yes! If you forget to choose your products, you automatically will receive a new group of products best for your Hair Finish that month.

All new subscription orders will be fulfilled within 3-5 business days. 

Recurring subscription orders will be fulfilled between the 2nd and 3rd week of each month.

If you subscribed before 8/3/26, you can make customizations to your box between the 8th and last day of the month!

If you subscribed after 8/3/26, you can make customizations to your box between the first and the fifth of each month.

How to customize your box if you ordered before 8/3/26:

  1. Login to your customer portal.
  2. Scroll below the products and click the green button that says “Edit New Month’s Products”
  3. Then click pink button that says “Select Products in Next Order”
  4. Then you will be brought to a page with all the products.
  5. Scroll down towards the bottom of the page. Be sure to click the minus sign/de-select the illuminated products to take that product away.
  6. Once they are unselected, click the plus sign on any product you want to add to next month’s mailer!
  7. Once you've chosen, click the pink “save” button either at the top or bottom of your page to lock in your products!
  8. You will then see a green banner come up on the bottom of your page telling you your products have been saved!

You can swap your products between the 8th day of the month until the last day of the month.

How to customize your box if you ordered after 8/3/26:

  1. Login to your customer portal.
  2. Click the customize box button on the bottom yellow banner of your portal.
  3. Follow the instructions to pick products and make sure you finalize your selections

You can customize your box between the 1st and the 5th of the month you're receiving it.

Be sure to check your junk or spam folders if you do not receive an email back in 1-3 business days!

If you still have not received an email, please fill out the contact form below the FAQ's on this page and we will be in contact within 24 business hours.

Yes! You can skip a box by logging into your customer portal.

Instructions if you subscribed before 8/3/26: Log on to your customer portal and scroll down to the green button that says "Edit New Month's Products." Then click the pink "skip" button at the top of the page!

Instructions if you subscribed after 8/3/26: Log into your customer portal and click the gear icon in the upper right-hand corner. Select Manage Subscription. Scroll to the bottom and click the "Skip Next Month's Box".

If you choose to cancel your Curls Monthly subscription, you may do so at any time by the second to last day of the month to end services immediately.

If you do not unsubscribe by the second to last day of the month, you will be charged (if applicable) and receive the next box and will not receive any box or be charged after that.

If you're a yearly / quarterly subscriber- Once you purchase a pre-paid subscription plan (quarterly, or yearly) you cannot cancel the shipments mid-way through. Cancelling will simply prevent you from being charged again, but you will still receive boxes until your prepaid months expire.

How to cancel if you ordered before 8/3/26:

  1. Login to your customer portal.
  2. Click "Subscriptions" on the right hand side once you log into your customer portal
  3. Then click the green text that says “Edit” beneath your subscription type (Monthly, Quarterly, Yearly)
  4. Then scroll down to the bottom of the page and click “Cancel Subscription”.


How to cancel if you ordered after 8/3/26:

  1. Login to your customer portal.
  2. Select the gear icon in the upper right corner.
  3. Scroll down to the bottom of the page and press "Cancel subscription".
  4. Go through the cancellation flow process and submit your cancellation.

If your phone number is on file, you will be texted a code! 

If not, you will be emailed a code to the email linked to your customer portal! Be sure to check spam/junk for the code (it almost always goes there).

Payments FAQs

If you subscribed before 8/3/26:

  1. Log in to your customer portal.
  2. Select "Payment Methods".
  3. Edit your payment information and make sure to save it.

If you subscribed after 8/3/26:

  1. Log in to your customer portal.
  2. Click the gear icon in the upper right corner.
  3. Press "Update billing information".
  4. Fill out the information and make sure to save it.

Monthly Subscription Plans - You will be charged upon signing up for your first box, then on the first day of the next month and the first day of every month after that until you skip or cancel.

Yearly Subscription Plans - You will be charged upon sign up for the entire year, then on an annual basis. So if you sign up on March 4, 2027, you will be rebilled March 4, 2028 unless you cancel.

Quarterly Subscription Plans - You will be charged upon sign up for 3 months of boxes, then on the 1st of the fourth month for the next 3 months.

We do not accept returns or exchanges of any kind.

Due to the nature of this buisness, all sales are final and refunds are not initiated for any reason.

If you're experiencing a shipment error. Please reach out to us to make the matter right using the contact form below on this page or emailing info@curlsmonthly.com.

Shipping FAQs

Monthly Shipping Protection is an optional add-on that you can purchase when you sign up, or anytime after to protect your monthly shipments.

We will replace any items at no extra charge due to lost packages in the mail, USPS shipping damage, in-transit product mutilation, or poor weather. Any other shipping issue will be handled on a case by case basis.

You will be charged $1.99 EACH MONTH (even if your Curls Monthly subscription is a Quarterly or Yearly subscription) and can cancel this benefit at anytime within your customer portal.

If you subscribed before 8/3/26:

  1. Click this link: https://curlsmonthly.com/pages/subscribe
  2. Add any subscription to your cart and then click "checkout".
  3. You will get a pop-up about shipping protection, add that to your cart and then remove the subscription and purchase just the shipping protection alone.
  4. Be sure to use the email linked with your Curls Monthly subscription.

If you subscribed after 8/3/26:

  1. Log in to your customer portal.
  2. Select the gear icon in the upper right-hand corner.
  3. Click "Manage Subscription".
  4. Find the shipping protection add-on and activate it.

If you subscribed before 8/3/26:

Once your shipping label has been printed, you will receive an email containing your tracking number for your package.

If you subscribed after 8/3/26:

  1. Once your shipping label has been printed, you will receive an email containing your tracking number for your package.
  2. You can also track your package by logging into your Curls Monthly portal. Under the "Upcoming Events" area, you'll see a green button that says "Track your box". You can click on that for tracking information as well.

If you subscribed before 8/3/26: Please email info@curlsmonthly.com and we will make the address change for you!

If you subscribed after 8/3/26:

  1. Log into your customer portal.
  2. Select the gear icon in the upper right-hand corner.
  3. Select "Update your shipping address" and follow the steps to update your address.

Note if the order is already processed for the month (on the 1st), this address change will not take effect. We will do our best to ship it to the correct address, but if you miss the cutoff, it might not be possible.

We ship our monthly subscriptions within the US.

If you are outside of the U.S. and looking to purchase Curls Monthly, we recommend looking into a package forwarding service.

All shipping is included in your subscription price.

If your purchased Shipping Protection, you can reach out to our help desk by filling out the contact form below and we will replace your mailer or products for you free of charge if they fit the Shipping Protection parameters.

If you did not purchase shipping protection before the incident, you will have to file a claim with USPS. If you want to order another mailer while you are in the process of filing the claim, you can do so by filling out the contact below on this page.

Note: You can always purchase shipping protection at any time to protect future packages.

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