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What is a Hair Finish™?
Hair Finish is our way of classifying curly hair by how it looks and feels on its own, not by curl pattern (which is inconsistent) or porosity (which is impossible to find out on your own).
There are 3 main Hair Finishes:
- Soft Hair Finish: silky, shiny, smooth, and can fall flat easily
- Medium Hair Finish: a mix of both
- Rough Hair Finish: dry, coarse, frizzy, or dull feeling
It helps decide what kind of products and techniques work best for your curls.
Our Hair Finish™ Quiz not only a sign's a hair finish to you, but we'll also let you know what products will work with it.
Frequently Asked Questions
What exactly does a Curls Monthly subscription include?
5 Customizable Curly Hair Products Delivered to Your Door Every Month
A mixture of full-size and travel-size products are included with your subscription.
Easy-to-Understand Guides and Videos
Owning products is one thing, but knowing how to use them is the real secret!
The Curls Monthly Curl Journal
Upload photos and keep track of your wash days inside of your curl journal as a part of your Curls Monthly subscription.
Exclusive Access to Curls Monthly HQ
This is your place to find everything about curly hair! You’ll get full routines, tips on frizz, travel guides, and more!
Curl Expert in Your Pocket
Instant access to our exclusive Curl Brain trained on the best methods to help you navigate your curl routine as you need it!
Can I customize my monthly products?
Yes! Each month, you get five total products. Three are customizable, and two are mystery items.
Every month, you'll get recommended products for your hair type based on the hair finish quiz that you take before you check out. From there, you can customize the three items as you see fit.
Every month, you'll get recommended products for your hair type based on the hair finish quiz that you take before you check out. From there, you can customize the three items as you see fit.
What size products do you send?
The subscription includes both trial size and full size options. Some brands do not make travel sizes, and vice versa so the sizing is based on the brand's product availability.
The photos of the products you see when you choose the products are they exact size you will be receiving. The ounces are also listed on the product description!
When will I get my first mailer?
All new subscription orders will be fulfilled within 3-5 business days.
Recurring subscription orders will be billed on the 1st of the month and fulfilled between the 2nd and 3rd week of each month thereafter.
What is your cancellation policy?
You can cancel anytime!
If you choose to cancel your Curls Monthly subscription, you may do so at any time by the second to last day of the month to end services immediately.
If you choose to cancel your Curls Monthly subscription, you may do so at any time by the second to last day of the month to end services immediately.
If you do not unsubscribe by the second to last day of the month, you will be charged and receive the next mailer and will not receive any mailers or be debited after that.
If you're a Yearly or Quarterly subscriber- Once you purchase a pre-paid subscription plan you can cancel at anytime but we cannot offer you a refund for the boxes you already purchased. You will receive those boxes as planned and will not be charged or sent mailers after the subscription type you paid for has expired.
To cancel, login to your customer portal and scroll to the "Quick Links" area. Click "Manage Subscription". Then scroll to the bottom of the page and hit "Cancel Subscription".
Where do you ship to?
We ship within the USA only.
How often / when will I be charged for my subscription?
MONTHLY SUBSCRIBERS will be charged for your first month upon signing up, then on the first day of next month + every month ongoing for monthly subscriptions.
YEARLY SUBSCRIBERS will be charged the full price for the year upon signing up, then charged again on an annual basis.
QUARTERLY SUBSCRIBERS will be charged for your first quarter upon signing up, then charged again every 3 months.
